- Return & Refund Policy
Thank you for shopping with Hitah Home Goods.
We take great care in crafting and packaging our natural incense products. Please read our Return & Refund Policy carefully before making a purchase
1. Returns Eligibility
Due to the nature of our products (incense sticks and related items), returns are accepted only in the following cases:
- You received a damaged product
- You received an incorrect product
- The product is defective upon arrival
Returns must be requested within 24 hours of delivery.
2. Items Not Eligible for Return
We do not accept returns for:
- Used or opened products
- Products damaged due to misuse
- Orders placed with incorrect details provided by the customer
- Change of mind after purchase
3. Return Process
To initiate a return, please contact us with:
- Order ID
- Clear photos or videos of the product and packaging
- Description of the issue
Send the details to:
- support@hitahhomegoods.com
Our team will review your request and respond within 2–3 business days.
4. Refund Policy
- Approved refunds will be processed to the original payment method
- Refunds will be initiated within 5–7 business days after approval
- Bank processing times may vary depending on your payment provider
5. Replacement Policy
In eligible cases, we may offer:
- A replacement product, or
- A refund, depending on availability and customer preference
Replacement shipping charges (if any) will be communicated clearly.
6. Cancellations
- Orders can be cancelled only before shipping
- Once the order is dispatched, cancellation is not possible
To request cancellation, contact us immediately after placing the order.
7. Damaged or Missing Items
If your package is damaged or missing items:
- Notify us within 24 hours of delivery
- Share clear photos of the package and product
We will investigate and resolve the issue promptly.
8. Contact Information
For any return or refund-related questions, please contact:
- Email: support@hitahhomegoods.com
- Website: https://hitahhomegoods.in